Frequently Asked Questions
What are the retainer and cancellation policies for booking?
All sessions require a non-refundable retainer to secure the date and time for your session within 48 hours of enquiry. This is also used as a cancellation fee.
What is the rescheduling/cancellation policy?
Noah’s Way Photography reserves the right to reschedule any session due to photographer illness, personal emergency, or weather impacts. If a session cannot be rescheduled due to photographer cancellation, we will refund your paid session fee. If you, however, choose to cancel your session instead of reschedule, your paid retainer will be forfeited as a cancellation fee.
How far in advance should I book?
We take bookings 24 months in advance.
Can I bring my pets to a session?
Yes, of course!! As they are Family. Please keep them leashed and bring someone to keep them engaged as they might get bored.
When should I send the wedding day timeline and agenda?
All the couples should send the agenda / timeline of the Wedding Day before one month of the wedding and we will review it within 7 days and give the couple a call to discuss it in details.Where the couple had not sent it before a month from the wedding we will be contacting them only two weeks before the wedding date.
When to arrange the pre-wedding session?
The complementary pre-wedding session needs to be arranged by contacting our service at least two weeks before the wedding date and if the couple has not contacted us to arrange it, we can only allocate a latest available date as we run on a tight schedule.
When to Expect a response to an email?
We take at least 5 business days to get back to Non - Urgent emails. And we recommend you to view terms & conditions in our Website for basic Inquiries before sending an email and the initial booking email to know about the wedding package related queries. All other queries will be attended immediately.
Do you travel?
Oh Yes, I’m based in Surrey Downs SA, but we love to capture your best moments in your favorite spot. But it will incur a traveling cost based on the distance!
How long until I receive our gallery?
Wedding gallery turnaround will be 45 - 60 days from date of selection.
How much will it cost for an additional image?
I’m glad you love the photos, An additional image will cost you $10.
Can I get the RAW images?
I don’t provide Raw images ever as I need to make the edits very special.
How is payment made?
A 25% non-refundable retainer is required within 1 week of booking to secure your date. The remaining balance is due a minimum of 2 weeks prior to your scheduled date, via bank transfer to the nominated bank account. I’m completely fine if you would like to pay in full or in installments prior to your session.